INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Are your products completely alcohol-free?

Yes. All products sold on MoTrading are 100% alcohol-free (0.0%). They are crafted using advanced techniques to deliver complexity, depth, and celebration—without alcohol.

2. Are the products halal and suitable for the Egyptian market?

Absolutely. Our products are halal-compliant, alcohol-free, and carefully selected to align with Egyptian cultural values and international food safety standards.

3. Where do you deliver, and how long does delivery take?

We currently deliver across Greater Cairo, with expansion coming soon to other cities. Orders are typically delivered within 1–3 business days. Delivery timelines may vary slightly during peak periods.

4. Can I return or exchange my order?

Yes. You may return any unopened product within 14 days of receiving it, for any reason and at no cost — we arrange and pay for collection. If an item arrives damaged, incorrect or missing, please tell us within 24 hours of delivery and we will replace it or refund it in full. If a product is defective or not as described, you may request a replacement or refund within 30 days. Full details, including what we cannot accept back, are in our Cancellation & Refund Policy.

5. Are your products suitable for gifting and special occasions?

Definitely. Our products are designed for celebrations, gifting, corporate events, and special moments. Elegant presentation and premium quality make them ideal for weddings, dinners, and thoughtful gifts.

6. How should I store French Bloom products?

Store bottles in a cool, dry place, away from direct sunlight. Once opened, we recommend refrigerating and consuming within 1–3 days for the best experience.

7. Can businesses, events, or corporate clients place bulk orders?

Yes. We offer tailored solutions for corporate gifting, weddings, private events, hotels, and restaurants. For bulk orders or customized requests, please contact our team and we’ll be happy to assist.